Technological infrastructure

Media gateways centrally managed to provide flexible phone capabilitiesand high definition sound quality.

Containing all applications involved in the management of thetelephonic traffic. Main features include:

• Billing - real time CDR processing and flexible rating system with fully featuredresellers and clients white-labeled web portals.
• CRM - client relationship management system for all phone users.
• Costumer Care System - managing and monitoring extension status andconfigurations, supporting tickets and handling.
• Alternative Provider Failover - for choosing the preferred provider bydestination, time, quality and priority in order to ensure calls completion withseamless failover in case your SIP provider is down.
• NOC - real time monitoring system capable of sending alerts via Email, voiceor SMS reporting system and network events or abnormality.

Storing all system databases and files on a cloud-based storage ensuringunlimited capacities.

• Plug-ins - ready to use plug-ins for common market business applications.
• PDK - Phone Developers Kit - for full telephony enrichment of any given software.
• Datasheet - start working from excel files with no initial integration necessary.
• Voicenter Contacts Management - contact management and integrative tools foryour business communication needs.